Technical Support
SDKs, deployment, environment, build errors. Engineers respond, not scripts.
~6 min avg response→
Get instant assistance, technical guidance, and enterprise-level support from the Coevs expert team. Reach us by ticket, chat, or AI assistant — anywhere in the world, around the clock.
Eight specialised tracks, each routed to the team that ships that part of the platform — never a generic queue, never a ticket lost in triage.
SDKs, deployment, environment, build errors. Engineers respond, not scripts.
Invoices, proration, plan changes, refund requests, tax forms. Finance‑grade audit trail.
Webhook signing, idempotency, retries. Bring your code — we'll read it with you.
KYC, payouts, dispute flows, gateway routing. Your settlement, on time.
Reproducible? File it here. Public status, linked Linear ticket, fix notes on every release.
Dedicated engineer, named escalation manager, 99.99% uptime SLO. Plan ≥ Scale.
Suspected leak, abuse, audit prep. PGP encrypted intake. SOC 2 evidence on request.
Top‑ups, splits, holds, reconciliation. With ledger snapshots on every reply.
Coevs AI reads your account, your logs, and every page of our docs. It drafts replies, suggests fixes, and quietly routes the messy ones to the human best placed to solve them.
Every reply links the docs page, code sample, or ledger entry it pulled the answer from. No hallucinations on production accounts.
Detects intent, severity, and account tier. Wallet bugs land with Wallet. P1s wake an on‑call engineer instead of waiting for triage.
Suggestions arrive in the agent reply box — edit, approve, send. CSAT lifts; cycle time drops 38%.
2,400+ articles across the platform — written by the engineers who built it, reviewed by the support team that uses it.
Every request that creates or mutates a charge should carry a unique idempotency key. Here's how Coevs caches, deduplicates, and times them out.
Daily, hourly, or on‑demand. A walkthrough of the snapshot endpoint, the diff format, and how to plug it into your accounting stack.
Copy‑pasteable verification snippets, common pitfalls (replay windows, version drift), and a debug command for when the math doesn't add up.
Pulled from the same internal dashboards our on‑call team watches. Updated nightly. Public methodology →
"Coevs Support reads our actual logs before they reply. The fix arrives with the diff, not a screenshot of the docs. We've stopped writing internal runbooks for their platform — theirs are better."
"P1 acknowledged in 47 seconds at 03:14 on a Sunday. The on‑call engineer pushed a hotfix to our wallet integration before our finance team even noticed the alert."
"Two years on Coevs. One escalation. Zero generic replies. That's a stat I can put in front of my CFO when we renew."
"The AI assistant resolves about half of our team's questions before a human is involved — and when it routes, it routes correctly. We measure it; it's not theatre."
"Our integration engineer left for a quarter. Coevs Support effectively covered the role until we hired. I cannot overstate how unusual that is for a vendor."
"Replies in Bahasa, in our timezone, from an engineer who knew the local gateway quirks. That detail decided our renewal."
Open a ticket or ask Coevs AI — answered in seconds. An engineer, not a script, picks up.